Contact Us
Whether you've spotted an outdated no deposit bonus offer, want to suggest a Canadian casino brand for review, or simply have a question about how we rate and rank operators, we want to hear from it. This page explains what we can help with, what we can't, and how to make sure your message reaches the right place.
What We Can Help With
Online Casino is an independent research and comparison site covering online casinos available across Canadian provinces. We're happy to hear from readers on topics such as:
- Corrections to bonus terms, offer amounts or expiry details listed on our site
- Suggestions for Canadian-facing casino brands we haven't yet reviewed
- Feedback on our ratings methodology or how we've ranked a particular operator
- General questions about how no deposit bonuses, wagering requirements or payment methods work at the sites we cover
- Reports of broken links, outdated information or technical issues on akspublication.com
What We Can't Help With
It's worth being clear about where our role ends. Online Casino does not operate any casino, hold player funds, or process deposits and withdrawals. If your question relates to any of the following, it needs to go directly to the casino brand itself rather than to us:
- A specific deposit, withdrawal or account balance issue
- Verifying your identity or resolving a locked account
- Claiming a bonus that hasn't credited to your account
- Closing an account or requesting a self-exclusion
Every casino brand featured on this site — including the operators reviewed here — runs its own customer support desk, usually reachable through live chat or email from within your player account. That's always the fastest route for anything tied to your own balance or bonus.
Before You Ask: Common Questions We Get
A number of enquiries we receive are answered elsewhere on the site already, so it's worth checking these first:
- For questions about problem gambling, deposit limits or self-exclusion tools, see our Responsible Gambling page
- For how we source, verify and present information, along with the limits of our editorial role, see About Us
- For the legal terms governing use of this site, see our Terms and Conditions
How We Handle Commercial Relationships
Some of the casino brands mentioned on akspublication.com pay us a commission if a reader signs up through our links. This arrangement never decides how a brand is rated or where it sits in our rankings — a low-rated casino brings in commission the same as a high-rated one, so there's no financial reason to skew the order. If your message concerns a rating you think is wrong or out of date, tell us specifically what you disagree with and we'll take a fresh look.
What to Include in Your Message
To help us respond properly, try to include:
- The name of the casino brand or the page you're referring to
- A brief description of the issue — a correction, a question, or feedback
- Any relevant details, such as a screenshot description or the date you noticed something (useful if a no deposit bonus offer looks out of date)
We read every message that comes in. Response times vary depending on volume, and we can't guarantee a reply to every enquiry, but corrections and factual errors are prioritised since accuracy is the whole point of this site.
A Quick Note on What This Site Is
Online Casino publishes independent research and comparisons on online casinos serving Canadian players — it isn't a gambling operator, a support desk for any casino brand, and it doesn't process real-money transactions. Keeping that boundary clear is part of what keeps our reviews honest, and it's why some enquiries genuinely belong with the casino rather than with us.